Before you write

The quickest route is from inside the app. Settings → Support → Email us opens a message with your app version and device already filled in at the bottom, which saves a round trip. For a bug or an idea rather than an account problem, Settings → Share feedback is better still: it asks which part of Even it is about, lets you attach a screenshot, and shows you afterwards what happened to it.

If you are writing from elsewhere, including these three things gets you a useful answer in one round rather than three:

• Your device and iOS version, and which version of Even you are on — it is printed at the bottom of Settings → Legal.
• What you expected to happen, and what happened instead.
• A screenshot, if the problem is something you can see.

Common questions

My partner and I are not seeing the same list

Both of you need to be signed in and in the same household. Check Settings → Your home on both phones — it should say you share this home, and name the other person. If one of you is still on your own, the invite was never redeemed; generate a fresh code and try again. Even also syncs when it can reach the network, so a phone that has been offline catches up the next time it opens with signal, and pulling down on Today, Ours or Balance asks for the latest straight away.

My invite code will not work

Codes expire, and each one can only be used once. Get a fresh one from Settings → Your home → Show the invite code. Codes are not case sensitive, but a mistyped character will fail — the safest route is to copy and paste it. Too many wrong guesses in a row and the code is paused for a while; wait, or send a new one.

I am not getting notifications

Check that notifications are allowed for Even in your phone's system settings, and that Focus or Do Not Disturb is not silencing them. Then check Settings → Notifications in Even, where each kind has its own switch: the morning list, the reminder two hours before the day is done, the evening follow-up, the check-in, and a note when your partner picks up something of yours. Even sends those, a message when your partner suggests something, and nothing else.

My partner cannot see the photo I took of a chore

They should. A photo of what "done" looks like is shared with the household and reaches the other phone the next time it syncs. If it has not arrived after both phones have been online, update Even on both — very early versions kept that photo on the phone that took it — and retake it once.

I closed the week and nothing changed for my partner

Closing the week early, and marking a week "fair for now", are questions to your partner rather than decisions you make alone. They see it behind the bell on Today and answer it there. Until they say yes, the week carries on for both of you; if they say no, you are told.

Can we change which day the week ends?

Yes. Your household's week ends on its check-in day, which you are asked to pick at your first check-in. Change it any time from the last row on Balance, "Change check-in day". A week that has already had its check-in is filed as it stands; the new day starts the next one.

Why does Even not have streaks, points or badges?

Because they would work against the thing the app is for. Even is a shared record between two people, and turning household labour into a score gives one person a way to be losing. Balance covers one week and then resets; it never accumulates into a debt.

Can I add a third person?

No. Even is built for couples sharing a home, and only the two of them; everything in it is one week split between two, and with three it becomes a rota.

Can I use it on my own?

You can start on your own and invite your partner when they are ready. Until they join, Balance is closed — there is nobody to be even with yet — but the list, the reminders and the widget all work.

How do I turn analytics off?

Settings → Privacy has separate switches for analytics and crash reports. Both are on unless you turn them off, and either takes effect immediately. See the Privacy Policy for exactly what is and is not sent.

How do I delete my account?

From Settings → Account → Delete your account, or by asking us. The Delete Account page has the detail on what goes and what stays. Deleting your account does not cancel an Even Plus subscription; do that in your App Store account first.

What does Even cost?

Even is free for the first week of your household, with no card asked for. After that it needs an Even Plus subscription — one subscription covers both of you. It is sold through the App Store, which shows the price before you buy; we do not print prices here because they vary by country and Apple, not Even, is the one selling it. Nothing you have written is lost when the week runs out; the list waits.

I paid, but Even says my week is up

Open Settings → Even Plus → Restore a purchase on the phone that bought it. That asks Apple again and usually settles it within a few seconds. If the subscription was bought on a different Apple ID, or you have just started a new household, it needs restoring from the Apple ID that paid. Still stuck? Email us with the date of the purchase.

How do I cancel, or get a refund?

Subscriptions are managed by Apple: Settings → Even Plus → Manage in the App Store opens the right page. Cancelling stops the next renewal and keeps the current period. Refunds are Apple's to give, and are requested from Apple rather than from us.

How does the home-screen widget work?

Long-press your home screen, tap the plus, and search for Even. It shows the next few days of your own chores and lets you tick one off without opening the app; the tick counts in Balance like any other. It reads from a copy of your list kept on your phone, so it works with no signal.

Still stuck

Email support@evenapp.site. If you have found a security problem, please tell us before telling anyone else.